Competition Ops Lead

Show-Week Incident Playbook

Operational checklist for pre-live gate checks and real-time response during event weekend.

Prerequisites

- Competition in final prep state

- Ops owner and escalation path assigned

Step-by-step workflow

1) Pre-live gate

- Verify public site visibility logic and content readiness.

- Validate schedule integrity and public parity.

- Confirm scoring assignments and finalization workflow.

2) Event-day active monitoring

- Watch scoring throughput and lock/finalization behavior.

- Validate standings only include final results.

- Maintain backup CSV/printed assets for MC and control table.

3) Escalation

- Route access issues to auth/rules owner.

- Route upload/storage issues to infrastructure owner.

- Route payment incidents to billing owner.

Validation checklist

- Program, standings, and public tabs are synchronized.

- Backup artifacts are available before first session.

- Escalation contact list is visible to floor team.

Common failure modes and fixes

Public attendees report missing data

- Re-validate visibility flags and publish states for affected content module.

Live scoring stalls mid-session

- Check judge assignment and session mapping first, then move to permission diagnostics.