Studio Manager and Front Desk

Studio Billing, Documents, and Waivers

Operate parent-facing compliance and payment workflows with clear owner accountability.

Prerequisites

- Charge code model defined

- Waiver/legal template approved

Step-by-step workflow

1) Billing foundation

- Define charge codes and billing categories.

- Connect payment platform where enabled for your tier.

2) Document and waiver publishing

- Upload policy documents for family portal visibility.

- Create waiver templates and track signature completion.

3) Ongoing reconciliation

- Monitor unpaid balances and reminder cadence.

- Archive signed waivers and critical documents for audits.

Validation checklist

- Published docs are visible to intended family users only.

- Waiver signature statuses are trackable and complete.

- Payment statuses reconcile with studio ledger.

Common failure modes and fixes

Families cannot access documents

- Check publish flags and role-based access for family accounts.

Upload failures for attachments

- Use storage runbook checks for project, rules, and CORS alignment.