Configure ticket products and event-day check-in workflow where ticketing is enabled.
- Ticketing feature enabled
- Pricing model approved by organizer
- Create ticket classes and capacities by session/day.
- Define refund and transfer expectations before launch.
- Train table staff on lookup and exception handling.
- Keep manual fallback list for connectivity disruptions.
- Monitor live check-in velocity and capacity.
- Escalate payment disputes to billing owner.
- Ticket products map cleanly to venue/session capacities.
- Check-in staff can complete a full test flow.
- Fallback manual process is documented.
Oversold session risk
- Reconcile capacity limits and sales channels before gates open.
Check-in lookup failures
- Use fallback roster and resolve order identity after admission line clears.